TPS - Making Transactions Happen
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TPS has always believed in strong customer relationships. Our support team has always been there when it matters the most. Be it day or night, TPS Support team is vigilant to support their clients to ensure stability and smooth execution of their businesses. Our Technical Support provides technical assistance to TPS Customers across the globe. Experienced Technical Specialists are available to assist our customers, answer their queries, solve their problems, and use of TPS solutions.

TPS currently serves a large number of both foreign and domestic clients. Using the effective and convenient call logging procedure you just need to email support@tpsonline.com with your queries. Support Team will ensure issuance of an immediate call ID and delegation of a Technical Support Engineer for the resolution of the concern. A Support Team representative will call you and rectify your concern. In case of any severity our support representative will reach your working premises within the least possible timeframe to provide you on site assistance.

Each call ID logged is maintained in a centralized repository of Tracking System. With Tracking System each call ID is followed up till your confirmation for its closure.

Our Technical Support procedures are well defined that meet the best available SLA's in the industry. Our strong support functions allow our customers to offer e-banking services to their consumers which results in billions of real-time transactions everyday.

With the passage of time TPS – Technical Support Team has acquired versatility task handling skills. Our operations are not just limited to the problem resolution, but are now focused into more critical and client oriented tasks. Some of these tasks include.

  1. Product Trainings
  2. Systems / Protocol Certifications
  3. Platform Migrations
  4. Handling of Professional Services
  5. Consultancy for Systems Audit
  6. Implementation of new and upcoming releases

With the criticality of Payment and Transactions System, TPS Support has always standout to achieve the maximum satisfaction level. Ensuring 24 X 7 availability, TPS Support Representatives are always there for you when needed. The satisfaction level is also portrayed from our clients’ feedback based on a customer satisfaction survey carried out regularly through out the year.

How to contact?

UAN
+92.111.TPS(877).111

Phone
+92.21.4302791-96
Ext: 444 & 555

Email
support@tpsonline.com

Fax
+92.21.4302786

 
   
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