TPS has always believed in strong
customer relationships. Our support team has always been there when
it matters the most. Be it day or night, TPS Support team is vigilant
to support their clients to ensure stability and smooth execution
of their businesses. Our Technical Support provides technical assistance
to TPS Customers across the globe. Experienced Technical Specialists
are available to assist our customers, answer their queries, solve
their problems, and use of TPS solutions.
TPS currently serves a large number of both foreign
and domestic clients. Using the effective and convenient call logging
procedure you just need to email firstname.lastname@example.org
with your queries. Support Team will ensure issuance of an immediate
call ID and delegation of a Technical Support Engineer for the resolution
of the concern. A Support Team representative will call you and
rectify your concern. In case of any severity our support representative
will reach your working premises within the least possible timeframe
to provide you on site assistance.
Each call ID logged is maintained in a centralized
repository of Tracking System. With Tracking System each call ID
is followed up till your confirmation for its closure.
Our Technical Support procedures are well defined
that meet the best available SLA's in the industry. Our strong support
functions allow our customers to offer e-banking services to their
consumers which results in billions of real-time transactions everyday.
With the passage of time TPS – Technical
Support Team has acquired versatility task handling skills. Our
operations are not just limited to the problem resolution, but are
now focused into more critical and client oriented tasks. Some of
these tasks include.
- Product Trainings
- Systems / Protocol Certifications
- Platform Migrations
- Handling of Professional Services
- Consultancy for Systems Audit
- Implementation of new and upcoming releases
With the criticality of Payment and Transactions System, TPS
Support has always standout to achieve the maximum satisfaction
level. Ensuring 24 X 7 availability, TPS Support Representatives
are always there for you when needed. The satisfaction level is
also portrayed from our clients’ feedback based on a customer
satisfaction survey carried out regularly through out the year.
How to contact?
Ext: 444 & 555