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| THE LATEST AT THE TPS
|Allied Bank decides to migrate to TPS IRIS Multi-Channel Enterprise Switch
|Tuesday, March 19, 2013
TPS, a global provider of cards and payment solutions, today announced that Allied Bank Limited, one of the largest banks in Pakistan and the first bank to be established in the country, has decided to upgrade to TPS' next generation multi-channel payment solution 'IRIS' to support its ambitious growth strategy.
Following a detailed switch selection process, where solutions for both in-house and outsourcing models were evaluated, Allied Bank has selected IRIS as its in-house payment switch because of IRIS parameterization, scalability, reliability and supporting cost-effective growth.
IRIS is a sophisticated payment application that offers one window solution for transaction processing, debit and prepaid card exclusive management, ATM controller, Transaction and ATM network Monitoring, Integrated Channel Management and ADC CRM. Supported by IRIS advanced features, Allied bank can accelerate the execution of its far reaching strategy, including upgrading the network to support chip-cards, advance its mobile banking initiative, while providing value-added services to its accountholders. The bank will also benefit from a lower Total Cost of Ownership (TCO), increased speed to market and facilitate in channel growth. Additionally ABL will use Instant Card Issuance capabilities, comprehensive Point of Sale (POS) and other payment products.
TPS has been associated with ABL since 2003 when it was selected by the bank to setup a transaction switch 'Phoenix' and other peripheral applications. In the span of 9 years, TPS technology has facilitated bank to scale and handle ATM network of 700+ ATMs and process the card life cycle of over a million debit cards.
To smoothly execute this upgrade project, TPS and Allied Bank has assigned a dedicated team consisting of highly motivated and trained senior personnel to manage this challenging and strategic project. All assigned resources will work as a closely-knit team with the aim to successfully deliver this project timely.
"At Allied bank we aim to offer innovative solutions and value added services to our customers. To meet this objective we plan to fully utilize IRIS scalable and modular architecture and features by rolling out new products and services, meeting customer's requirements and expectations within shortest possible time. Our strategic partnership with TPS will contribute in our technology transformation and enhancing our service capability and to offer convenience and exclusive services to our customers," said Mujahid Ali, Group Chief, Information Technology
, Allied Bank Limited.
"It gives us immense pride to be a trusted partner of ABL, and be a part of ABL's continuous retail payment growth initiative. We greatly value ABL's confidence and trust in us and we are certain that the partnership of TPS and ABL will deliver long term benefits."
said Muhammad Sohail, CEO, TPS Pakistan (Pvt.) Ltd.
|| (UAE) and TPS launch Integrated Salary Cards
Solution for Effective Payroll Management
Al Fardan Exchange – UAE, a leading money exchange
and remittance house, has successfully gone live with IRIS
switch for its integrated salary cards solution. With this
implementation, Al Fardan Exchange is providing automated
salary disbursement services to large number of employers
in UAE and has empowered the end blue collared worker with
the facility of electronic money. TPS’ IRIS –
A versatile cards and switching product provides an end-to-end
solution for wage payment and online remittances to Al Fardan
Exchange, through various delivery channels like POS and
As a brief background to this innovative solution, Ministry
of Labour mandated that all companies should pay and automate
salary disbursement of their employees through registered
exchange houses or banks. TPS, being a cards and payment
processing solution expert in the region, once again bridged
this gap through its innovatory salary card solution for
This salary solution is based on TPS’ Switch and
Prepaid Card System IRIS and TPS’ Web Portal PRISM
product. It’s a corporate payroll solution designed
to improve the salary disbursal process, enabling companies
and their employees to process and manage salaries efficiently,
in compliance with the stipulations of the UAE Ministry
of Labour’s Wages Protection System. The innovative
product infuses greater reliability to payroll management
and has been a huge success in the UAE.
Al Fardan has branded the salary disbursement service for
employers’ as “e-money”. Using e-money,
the employer registers its employees online with Al Fardan
Exchange and to avail payroll services powered by TPS’
PRISM Portal .This online interface improves operational
efficiency and enables transparency throughout the process.
To enable salary cards Al Fardan Exchange is running TPS’
Switch and Prepaid Card System (IRIS) to connect POS and
issue stored value cards to the employees of the companies.
Al Fardan Exchange has deployed more than 70 POS terminals
in all its branches and labor camps across UAE to offer
salary disbursement. Leveraging the flexibility of IRIS,
Al Fardan plans maximise the reach of salary disbursement
and remittances by enabling extended delivery channels.
As millions of workers from around the globe seek employment
in other countries, payments to their families back home
are creating dynamic flows of money especially in the UAE.
Al Fardan is positioned as one the most reliable exchange
house in UAE offering remittance to millions of people.
It has very successfully capitalized on this profitable
market and by venturing in to offering WPS services its
has been able to unite both Electronic Salary Disbursal
and Automated Remittance services using TPS’ IRIS
as a backbone under its e-money platform.
Till now TPS’ IRIS has processed over a hundred thousand
of salary transactions. There are more three hundred satisfied
employers using this service from Al Fardan. Numbers speak
for its self; over the last six months the client base of
Al Fardan has increased to more than thirty percent and
the card base has crossed sixty thousand reflects the success
of Al Fardan “E-money” project by opting for
TPS’ IRIS and PRISM product.
“Al Fardan Exchange has already started its EWPS
operations with renowned companies who are having thousands
of workers/laborers in UAE and its going pretty well. Al
Fardan is committed to provide services that deliver real
value to its customers. It is a great privilege for us to
help thousands of corporates across the UAE to disburse
salaries as per the convenience of their employees, saving
on the trouble of withdrawing and handling cash and the
additional accounting required for cash transactions.
Employees on the other hand are enjoying the simplicity
and convenience of receiving salaries directly on the Salary
Card with an option to remit directly through e-money card.
Employees can now withdraw their salaries and remit at the
same time from the POS Terminals installed at our branches
and labor camps spread across different locations in UAE”
Mr. Osama Hamza Al Rahma,
General Manager, Al Fardan Exchange.
|| of Kuwait goes live with IRIS for its alternate
Commercial Bank of Kuwait, one of the
leading banks in Kuwait, has successfully implemented IRIS,
the next generation switch and alternate delivery channel
manager. With 53 branches conveniently placed throughout Kuwait,
the Commercial Bank of Kuwait operates the second largest
full service network in Kuwait. CBK is one of the forerunners
in the region for having diversified e-banking products and
capitalizing on it by delivering them through its alternate
It is noteworthy to mention that prior to current architecture;
HPS was powering the ATM network and hosting Debit/Credit
Cards of CBK. However, the bank was limited by the restrictions
posed with the incumbent architecture, as the credit card
and debit card products lacked specialization and were based
on standard generic models. With the dynamics of both Debit
and Credit Cards being dissimilar from operational as well
as product life cycle perspective, CBK faced a major challenge
at the hands of legacy system which had both high operations
cost as well as limitations to expand product range and
services. The architecture was not flexible which lead to
a high time to roll out new service on each channel.
IRIS now not only drives ATM/CDM and host debit card, but
also functions as a middleware and channel manager for efficient
delivery channel operations and reduced budgets. The bank
also takes advantage of the dispute resolution module for
quick identification and removal of any disagreement issue
of customer. CBK wanted to target a greater customer segment
by introducing different Automated Deposit services, which
the legacy system would not cater for.
The migration strategy was divided in clear and simple
phases. The initial Phase catering to card migration to
IRIS and driving of ATM, later stage involved shifting of
credit cards to AFS and driving deposit machine as well.
In the final stage all the delivery channels were to be
connected to IRIS rather than host. In this migration, IRIS
ensured that the customers should not face any sort of disruption
during the cutover phase.
IRIS was selected because of its proven track record, flexibility
and robustness of the solution and its unparalleled feature
set. After a detailed review IRIS at CBK constitutes of
ATM Switch, Card Management System, EMV Acquiring and Issuing,
Cash Deposits, Bill Payments, ATM Monitoring, Host Interface,
Call Center CRM, KNET and VISA interface, Channel Manager,
Middleware, EJ, SMS integration, Remote Distribution and
other modules as part of single platform.
The transition has brought flexibility for both debit and
credit card products, as the respective teams can own and
pursue tailored products. With Iris, CBL has embarked on
a strategic path to enhance its market share through the
delivery of greater customer service and increased coverage.
“CBK has a clear objective to be technologically
innovative to achieve its business goals. We selected IRIS
over the other options because of the flexibility and scalability
the solution offers. The improved process efficiency and
the ability to market new services quickly, helps CBK to
increase its competitive edge in the region.”
||signs for IRIS for its complete alternate distribution
and remote banking program
United Bank Limited, one of the largest
banks in Pakistan with a solid track record of fifty years
and over 1112 branches, has inked a deal with TPS for migrating
from Phoenix switch to IRIS for its complete remote banking
program. Phoenix, driving the complete remote banking program,
at UBL is one of the most complex sites managing a multitude
of e-Banking services. With this deal, UBL becomes an example
of one of the first and the largest site, driving transactions
of over 1.5 million debit and pre-paid card base customers
in Pakistan, to migrate from Phoenix switch to IRIS.
Currently, Phoenix at UBL is sitting at the heart of transaction
switching and is the hub of all e-Banking activities at
UBL. The bank’s decision and trust to migrate from
Phoenix to IRIS is another challenging agreement between
the teams as the current architecture is a complex one with
various modules connected with Phoenix.
IRIS is the next generation of transaction switch with
built in end-to-end integrated delivery channel and will
provide UBL with the following benefits:
Dispersed architecture to a consolidated
one that is designed to provide a complete framework under
one simplified, consistent and easy to use interface.
A consolidated infrastructure and
highly configurable card management system will enable
UBL to launch their upcoming services in a shorter span
Holistic view of customers data(360
A web based interface that can be
accessible from anywhere
A robust database
Minimum interoperability costs, increased
efficiency and enhanced productivity of all components
of the e-Banking infrastructure.
To ensure excellence in its customer service, UBL is committed
to continue the expansion of its alternate delivery channels
and service offerings. To keep up with its dynamic service
offerings, UBL has new requirements each day. UBL wanted
an architecture that will simplify the complex network of
heterogeneous systems and solutions, by providing a singular
interface to the hosts, shielding all the intricacies of
the front-end channels and effectively isolating their complexities
from back end systems. Hence the plan to migrate is the
result of a) UBL’s desire to consolidate its operations
on a single platform from its complex desperate platform
b) and also its requirements to launch newer services all
the time quickly and effectively.
“Following an extensive review of the market, IRIS
was the best choice to fulfill its requirement. The proven
live site, the flexibility and the robustness of the solution,
made IRIS the perfect choice for UBL”, Dr. Khalid
“UBL’s experience and successes with TPS goes
a long way with several e-Banking initiatives taken up and
successfully implemented. Based on the track record, proven
successes, time to market the solutions, UBL opted for TPS
once again as their technology partner to help them move
ahead with their ambitious growth strategy. UBL has aggressive
plans to go live with IRIS very soon and we are confident
that TPS will work hand in hand with us to meet our stringent
deadlines and aggressive growth plans.”
||TPS gives its clients peace of mind with NCC
group’s software escrow services
Today’s competitive banking landscape
demands world class services while the ferocious competition
stresses the need for service differentiation. Committed to
service excellence, banks are now offering a wide array of
innovative services that are dependent on a series of complex
software applications and advanced systems to deliver real
time information to staff and customers and enhance its operational
efficiency. These systems and applications are hence mission
critical and it is vital that the applications are accessible
at all times.
However, Inherent to every technology license agreement is
a level of risk. Banks are constantly in the process of preparing,
preventing and recovering from incidents that may cause disruptions
in their businesses. After all, the disruption of banking
services can be catastrophic in terms of the businesses reputation,
customer satisfaction, revenue and the brand name as a whole.
TPS holds the trust that is placed by its valued customers
at the highest regard and recognizes the responsibility for
ensuring a long term performance and availability of products
deployed at client sites. Hence to ensure peace of mind and
business continuity of mission critical services used by banks,
TPS has partnered with NCC Group UK to provide protection
solution of its software applications. This step has been
taken as a measure to reassure the customers of TPS stability
and commitment to best practice.
NCC Group, being the largest software escrow provider, protects
client worldwide with the most comprehensive solution designed
specifically to assist organization which are increasingly
dependent on crucial assets which they do not own or control.
Under the escrow agreement, the NCC group securely holds a
copy of the source code on the end user’s behalf, which
is released to the end user if TPS fails to meet or maintain
it contractual obligations or becomes unavailable to support
the application, for example through going out of business
or being taken over.
Under the agreement, the customers can utilize NCC group’s
most comprehensive escrow solutions which, in addition to
holding the source code, verify and test the source code for
readability and completeness through integrity tests, to ensure
that they could be used to achieve a successful rebuild if
necessary. Optionally the customers can opt for 'Full Verification'
testing process which involves testing consultants carrying
out a full build of the application with the co-operation
of the software supplier and documenting the process in an
Several banks are already in the process of evaluating the
escrow agreement, whereby Commercial Bank of Kuwait is the
first bank to sign the NCC’ escrow services for IRIS
with TPS. This agreement serve as an insurance policy to make
sure that the bank can have access to the source code upon
the occurrence of an agreed upon ‘Release Conditions’,for
the purpose of maintenance, update and enhancement of the
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